Premium SMS Terms and Conditions

Terms and Conditions

  1. Greenpeace Australia Pacific Premium SMS (PSMS) Text Giving is open to users who are connected to the Telstra and Vodafone mobile digital networks and participating service provider customers with SMS compatible mobile digital phones in Australia and a service enabled for Premium SMS. Currently not available on Optus.
  2. Donations are made via Premium SMS, and may not be available from all services.  
  3. To participate in Greenpeace Australia Pacific Text Giving, text the promoted keyword from your mobile handset to 19 88 355 prior to 17/11/2019.
  4. Persons under 18 years of age must have bill payer’s, parent or guardian permission to donate.
  5. Your carrier will charge you for any PSMS text message you send to the Service. The charge your carrier will charge you for a PSMS text message you send to participate in the Service is $5.00. This is a once off charge per SMS.  This is not an ongoing charge.
  6. Greenpeace Australia Pacific may keep you updated by phone and will always give you the chance to opt-out of communications. However, if you would rather not receive such information, please phone our Helpline on 1800 815 151.
  7. You must ensure that all care is taken when sending messages to the PSMS services. It is your responsibility to ensure that you SMS the correct number and provide the correct information to donate. Greenpeace Australia Pacific and the PSMS service provider will not be liable for costs incurred, responses received or any other consequences of user error.
  8. If for any reason the Service is not capable of running as planned, including infection by computer virus, bugs, tampering, unauthorised intervention, fraud, technical failures or any other causes beyond the control of Greenpeace Australia Pacific which corrupt or affect the administration security, fairness, integrity or proper conduct of the Service, then Greenpeace Australia Pacific may suspend or end the Service.
  9. All PSMS entries are deemed to be received at the time of receipt into the Service database NOT time of transmission by the donor.
  10. Greenpeace Australia Pacific is not responsible for any error, omission, interruption, deletion, defect in operation or transmission, communications line failure, theft, destruction or unauthorised access to, or alteration of responses occurring in relation to the conduct of the Service. Additionally, Greenpeace Australia Pacific accepts no responsibility for any PSMS text message not received by Greenpeace Australia Pacific or delays in the delivery of the PSMS text message due to technical disruptions or for any other reason including, without limitation, any failure or delay by a carriage service provider in delivery of any PSMS text message sent by you in relation to the Service.
  11. You must not send any defamatory, obscene, offensive or otherwise illegal text message to the Greenpeace Australia Pacific PSMS Text Giving Service.
  12. The charges for all PSMS Services will appear on your next mobile telephone bill, or deducted from your pre-paid balance. All queries relating to mobile telephone bills should be directed to your mobile phone carrier.
  13. By donating via Text Giving, you consent to the Charity collecting your personal information for the purpose of conducting this Campaign and promoting the Charity. This information may be disclosed to a third party as a result of donating, including Ansible Pty Ltd and the Telco Together Foundation for the purpose of conducting the PSMS Text Giving Service and measuring its success.  
  14. For further enquiries, complaints, or to Unsubscribe from marketing, please contact Greenpeace Australia Pacific Customer Service on 1800 815 151.

Frequently Asked Questions

I am trying to send a text message (SMS) to the 19 donation number and it’s not sending.  How do I fix this? Do I get any confirmation that my SMS donation has been received?

If your text message (SMS) was received you will receive a text message reply with ‘Thanks for your gift’ in it – this is confirmation that your SMS was received.

If you do not get this response, or you get an error message stating the number is unavailable/insufficient funds/message not sent etc, this happens when you do not have premium services enabled on your phone. To fix this, call your phone carrier (E.g. Telstra, Vodafone etc) and ask them if they offer this service and to enable premium services. When your carrier has confirmed that premium services are enabled please try texting again.  

Please note that not all carriers offer the Text to Donate service.

How much does it cost to donate?

Donations are $5.00 per SMS you send.  

How do I pay?

The $5.00 donation will appear on your mobile phone bill.

Is my donation tax deductible?

Yes. All charities using the Text Giving platform are required to have Deductible Gift Recipient (DGR) status, so $5.00 donations made via SMS are tax deductible.

How do I get my Tax receipt for my donation?

The return SMS that you receive upon making your donation is your receipt.  Keep this for Tax purposes. If you lose your text receipt, you’ll need to contact the charity that you donated to and they will assist in re-issuing your receipt.

How much of my $5.00 donation goes to the charity?

100% of your donation goes to the charity. All participating telecommunications companies have waived all fees for the use of this service.

Is this a subscription service?

No, each SMS donation you send is a one off charge.  There are no ongoing charges associated with this service.

Is there a maximum amount I can donate each month?

Depending on your phone carrier there are restrictions on how much you can donate per month. Typically it is capped at $200 per month, but check with your carrier for your own billing allowances.

You can only donate $5.00 at a time. To donate more than $5.00, you’ll need to SMS multiple times to the charity’s ‘19’ number.

You’ll get an SMS notification from your carrier when your PSMS donations have reached $30 for the month.

I don’t have a mobile phone, only a landline.  Can I still donate?

You can make a donation to Greenpeace at www.greenpeace.org.au or by calling 1800 815 151.

I have a question that I can’t find an answer for in these FAQs.  Who can I call to ask?

You can call the Ansible helpline on 1300 783 035.