Refund Policy

Greenpeace is an independent, not-for-profit organization which seeks to defend the natural world and promote peace.

If you wish to make an amendment to a future donation, or if you believe we have made an error with a past donation, we are here to help.

Refunds will be offered under the following circumstances:

1. Any donation made using a credit card or bank account fraudulently will be refunded.
Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

2. Any donation acquired after a request to cancel has been made.
Greenpeace Australia Pacific requires 14 days notice of request to cancel or alter your debit agreement.
When a donation is cancelled you will be issued with a cancellation receipt number. Please keep this safe and remember to quote it in any future correspondence with us as a refund may not be issued if that receipt number is not provided.

Please note that we may request additional information or documentation from you such as proof of ID, statutory declarations and / or police statements or bank statements in consideration of any disputed item.

Greenpeace Australia Pacific will investigate any dispute that arises from a donation received.

To dispute a transaction, please call the Supporter Relationships team on 1800 815 151 during the hours 9am-5pm (AEST), or email: [email protected]

If you don’t receive a reply to your email within 48 business hours, please follow up with a phone call.